That's when the penny dropped

words: Aminah Syed

​photos: Mary Yanke

ATB Financial customer service representative Mary Yanke was in the middle of saying she couldn't help a customer who had come in to exchange US coins when, in her mind, the penny dropped.

“I thought I should check out what kind of coins he had,” said Mary from the Pincher Creek branch. 

To her surprise there were heaps of 50-cent pieces and $1 US coins—the exact coins another customer of hers collects. 

“I’ll take them,” she said, paying for the lot with her own cash and sending the customer home happy.

That other customer she was thinking about was Fred, or, as the branch staff liked to call him “Rocky.” Just a few weeks earlier he had come into the branch bearing gifts. To say thanks for always being there for him, Rocky gave Mary and some of the other ATBers lucky coins from his collection of 50-cent and $1 US coins. 

As her fingers enthusiastically dialed the phone to give Rocky the good news, she heard a familiar voice out front in the branch. It was Rocky visiting the branch. 

“Look! Look what I got!” Mary shouted as she leaped from her desk. 

Mary handed him the bag. She told him the coins were for his collection. You would have thought he won the lottery with how happy he was. 

“You’ve made my year!” said Rocky. 

Nice job, Mary, by helping two customers in one quick-thinking move. Which customer was helped more? Flip a coin!

Mary and Rocky

Published
November 4th, 2015


ATB Financial customer service representative Mary Yanke was in the middle of saying she couldn't help a customer who had come in to exchange US coins when, in her mind, the penny dropped.


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